FAQs

What do I do if I cannot find the product I am looking for on your spares website?

If your cubicle is very old, it is most likely that we do not stock the parts for your washroom any longer. In this instance, please send an email to venesta.cs@venesta.co.uk with as much information on the part you require and very clear images of the cubicle and part that is required. This will help our Customer Services team to identify which part it is that you require.

What do I do if I cannot pay by credit or debit card?

If for any reason it is not acceptable for you to pay by credit or debit card online, you may send a purchase order to our Customer Services department via email - venesta.cs@venesta.co.uk.

Your email order should include:

• Product name

• Product code

• Item price

• Quantity you require

• Delivery address

• The carriage charge. This can be found on our delivery information page here.

Please be aware that ordering via email is a much longer process and your order may not be completed for up to 7 days. Please do not phone the Customer Services department regarding your order as we cannot take payments over the phone to process your order.

I am a trade customer and would like to set up pay on account.

To apply for a trade account, please send the following details to venesta.cs@venesta.co.uk:

• Your company name

• Invoice address

• Telephone number

• Delivery address

• Purchaser's first name and last name

• Email address

• Telephone number

Our Customer Services team will then inform you if this has been successful or not.

I need a pro-forma invoice to process the order.

Unfortunately, requiring a pro-forma invoice will mean that your order will take a little longer to process. You will need to send a purchase order to venesta.cs@venesta.co.uk with the:

• Product name

• Product code

• Item price

• Quantity you require

• Delivery address

• The carriage charge. This can be found on our delivery information page here. You can expect your order to take up to 7days to processed and delivered.

I have found the part I need, but cannot see the colour I have?

Unfortunately, all coloured accessories have been discontinued from our range and you will therefore need to select from the colours that we feature on the website. We will not be able to source the original products for you.

How do I know if I am purchasing the right part?

You can identify the cubicle you have purchased by looking through our product range on our website, www.venesta.co.uk. Once identified, you can then search fittings by range and select the cubicle range you require.

What are the delivery options available to me?

You can find our delivery terms and conditions here.

We offer standard next working day delivery to UK and Ireland. International customers will need to direct their enquiries for spare parts to export@venesta.co.uk.

What is the returns policy?

Provided the products can be stocked and sold again we accept returns. Refund less 25% restocking fee.

Can you provide me with the dimensions for indicator bolts?

Unfortunately, we cannot as it is not as simple as providing you with the size of the indicator bolt. It also depends on the offset/size of the hole required and if it’s an inward or outward opening door. The same indicator bolt can have different drilling dependent on what cubicle range it is used for.